O2 » Childcare » Childcare with O2, how does it work?

Childcare with O2, how does it work?

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1/ Make an appointment

I make an appointment with O2 for a free visit to assess my needs at home

2/ Free evaluation of your needs

The local customer manager comes to my house, he/she listen to me, has a look round the house and identify with me my needs.

The purpose: To select the childminder who best suits my family depending on my instructions, my children’s needs (their habits, their rhythm, their character, their favourite activities,), dates and desired duration of the service.

Together we determine the most adapted service. The local customer manager carries out a free and personalized study of my needs and only after I can sign my contract.

Thanks this visit and their extensive knowledge of their employees, O2 proposes me the most appropriate person to meet my needs.

3/ Home-based Service

Before the first service, my childminder O2 goes to my home for an introductory visit that allows us to get to know each other.

As my local customer manager O2 received all of my instructions and expectations at the free visit, the childminder is ready to provide the service as soon as possible.

The childminder carries out the service by following my instructions and respecting my children’s rhythm and my private life. Thanks to my liaison diary O2, which is filled in every service I can know all the details of the day of my children.

4/ Quality-control

O2 contacts me to ensure my satisfaction and consider possible improvements in my services:

  • At the end of my 1st intervention
  • At the end of the 1st month
  • Then, every 3 months

If I have any query or question, O2 will be always ready to listen to me. Through its information system, O2 keeps all our exchanges and can guarantee an effective response and an optimal processing time.

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